Under wayConfidenceHighRights, Justice & Society
Establish a service feedback unit to investigate complaints from patients and caregivers independently.
NPP 2024Source manifesto
Why this status
The Ministry's Directorate of Healthcare Quality and Safety states that the ‘Friends of Health Services’ model is being implemented and that hospitals collect and review patient experience, satisfaction-survey and suggestion-box feedback. This is evidence of an active feedback mechanism, but not that an independent unit with a mandate to investigate all complaints has been established.
Evidence timeline
Oldest first. Each item is labelled by whether it supports the promise being kept or cuts against it.
- 18 May 2026SupportsOfficial release
“Under the Primary Healthcare System Strengthening Project, establishment of ‘Friends of Health Services’ model is being implemented. Hospitals are encouraged to get patient feedback through experience/satisfaction surveys and suggestions, reviewed at regular performance reviews.”
Open source
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