Establish a monitoring mechanism and an online information management system to ensure the continuation of trade of goods and services in a fair and high-quality manner, protection of consumer rights and transparency in trade-related information.
Why this status
Under way. The Consumer Affairs Authority has procured the design, development, implementation and maintenance of a Consumer Affairs Information System with an all-island rollout and online services for traders. That directly addresses the promised online information-management and monitoring infrastructure, but the currently published consumer process still relies on written, emailed, faxed or mailed complaints rather than demonstrating a fully operational public system.
Evidence timeline
Oldest first. Each item is labelled by whether it supports the promise being kept or cuts against it.
- 19 Aug 2026AgainstOfficial release
“The CAA's current FAQ says a consumer complaint should be sent in writing with supporting documents and says decisions are communicated by facsimile and registered mail, rather than documenting a completed public online complaints system.”
Open source - Date not recordedSupportsOfficial release
“The Consumer Affairs Authority procurement covers designing, developing, implementing and maintaining a digital information system, with an all-island rollout, 1,000 core users and 800,000 e-service users/traders planned.”
Open source
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