Establish a monitoring mechanism and an online information management system to ensure the continuation of trade of goods and services in a fair and high-quality manner, protection of consumer rights and transparency in trade-related information.
Why this status: Under way. The Consumer Affairs Authority has procured the design, development, implementation and maintenance of a Consumer Affairs Information System with an all-island rollout and online services for traders. That directly addresses the promised online information-management and monitoring infrastructure, but the currently published consumer process still relies on written, emailed, faxed or mailed complaints rather than demonstrating a fully operational public system.
Inspect the evidence
Evidence for (1)
- Official releaseDate not recorded
“The Consumer Affairs Authority procurement covers designing, developing, implementing and maintaining a digital information system, with an all-island rollout, 1,000 core users and 800,000 e-service users/traders planned.”
Evidence against (1)
- Official release19 Aug 2026
“The CAA's current FAQ says a consumer complaint should be sent in writing with supporting documents and says decisions are communicated by facsimile and registered mail, rather than documenting a completed public online complaints system.”