Establish a service feedback unit to investigate complaints from patients and caregivers independently.
Why this status: The Ministry's Directorate of Healthcare Quality and Safety states that the ‘Friends of Health Services’ model is being implemented and that hospitals collect and review patient experience, satisfaction-survey and suggestion-box feedback. This is evidence of an active feedback mechanism, but not that an independent unit with a mandate to investigate all complaints has been established.
Inspect the evidence
Evidence for (1)
- Official release18 May 2026
“Under the Primary Healthcare System Strengthening Project, establishment of ‘Friends of Health Services’ model is being implemented. Hospitals are encouraged to get patient feedback through experience/satisfaction surveys and suggestions, reviewed at regular performance reviews.”
Evidence against (0)
None found.